What areas do you cover?
North East, Newcastle, Cleadon, Boldon, Whitburn, Jarrow, South Shields, Low Fell, Gateshead, Jesmond, Gosforth, Corbridge, Hexham, North Tyneside, Tynemouth, Whitley Bay and surrounding areas. If you’re not listed give us a call – we’re willing to travel!
Are you insured?
Yes, we carry full public liability insurance.
APM Staff operate from a company van which is easily identifiable. APM drivers are given an additional ‘in house’ competency assessment by a trained advanced driver and have comprehensive company vehicle insurance.
Are your cleaning staff trained?
APM cleaning staff go through a rigorous selection and training process which culminates in NVQ Level 2 certification.
APM staff use proven techniques using proven products which produces excellent results with minimal risk.
Are your carpet and upholstery technicians trained?
APM carpet and upholstery technicians are trained and accredited by the IICRC and hold in date qualifications.
Testing is conducted on products prior to cleaning to minimise the risk of shrinkage and colour bleeding and ensure our clients have piece of mind.
Do I have to be present during the clean?
No, you can grant us access and we can lock up when we leave; alternatively, we are happy to collect your key at a mutually convenient time. For our regular customers we offer a free of charge, secure key holding facility.
Will the same staff attend all of my bookings?
Yes, whenever possible. Our staff work for us full time so whilst we make every effort to assign staff to clients, we have to take into account holiday entitlements. Staff work in teams, so it is generally feasible to have at least one of your regular cleaners on site. Our cleaners are very experienced and have worked with us for years, so most of our staff have visited our regular clients at some stage! The APM management team also produce a comprehensive work instruction to reflect your bespoke cleaning package; this ensures that any special requirements are completed at the time of your clean.
How many cleaners will be in attendance?
This is very much dependant on the size of the task ahead.
Commercial cleaning can involve a significant amount of work over a short period of time and dictate a large team, whereas a domestic clean of a studio flat on a weekly rota will be suitable for fewer numbers.
Contact the APM support team on 0191 2734600 if you have a specific requirement and we’ll do our best to accommodate.
Can I book a regular cleaning slot?
Yes; there is no equivalent cleaning service provider.
At APM we are proud of the high levels of customer service we provide and can assign cleaning staff and times to meet the needs of our clients.
There are occasions, due to holidays and traffic disruption for example, when we may have to make small adjustments but rest assured that the APM office support team will be in touch to keep you informed of any unforeseen issues.
How do I pay?
If you are a new client, full payment must be made in advance in order to secure a booking.
Payment for regular clients must be made to APM Cleaning Ltd on immediate completion of your cleaning service.
Payment can be made by credit card (unfortunately an additional 2.5% applies), debit card, BACS, cheque or cash. The APM office staff can talk you through the process – just give the team a call on 0191 2734600.
Don’t worry all work is guaranteed – that includes turning up to do the job.
What if I need to cancel?
Providing that cancellations are received by midday of the day proceeding your agreed scheduled clean, we offer a free cancellation service for our regular customers. If we do not receive notification of a cancelled clean and hold a client’s key the team will clean to your scheduled cleaning rota and an invoice will be issued. Unfortunately, if we do not receive notification to cancel and we do not hold your key, the team will be unable to clean your home and as a vehicle and team have been assigned a £40 charge will apply.
Cancellations of one-off cleans, will incur a 50% non-refundable fee. The remaining funds will be returned on the same day as your cancellation with your key if applicable.
Can I change my cleaning schedule?
Changes can of course be accommodated but we ask clients to give us as much notice as possible which makes scheduling that little bit easier, avoids late notification cancellation charges and keeps the APM Operations Manager happy!
Are there additional costs?
APM Staff are highly motivated and fully trained using proven products; this enables teams to work effectively and achieve huge amounts of work in a timely fashion.
Cleaning is conducted against an mutually agreed work instruction at an agreed price; we charge by the job not by the hour so can GUARANTEE our work.
Special services can be provided as an extra such as ironing, laundry and bed linen changes but these are at the request of our valued clients and not an additional unplanned charge.
Want a cleaner but worried about security?
APM Staff go through a rigorous selection process and are also CRB checked.
What does this mean to you? Since trading began in 2005, APM Cleaning Ltd has not had a single incidence of theft.
We have literally hundreds of satisfied regular clients and can provide glowing references if required.
What about complaints?
APM Staff are rigorously selected, fully trained and subject to a robust Quality Assurance procedure so we are very confident in our end product.
That said we appreciate that sometimes things do wrong and if so the APM support team are ready to help.
If you have a complaint call 0191 2734600 within 24 hours on 0191 2734600 and an investigation will be instigated.
APM GUARANTEE to complete cleaning tasks against your bespoke requirement; if you’re not happy we will revisit and correct free of charge.
Can I use my own equipment and products?
Yes of course.
APM clients can request a bespoke cleaning package which allows the customer to capture any special requirements on their work instruction.
At APM we appreciate that each client has different needs so if you want us to use your favourite vacuum, floor cleaner or green product it’s fine with us.
FAQ didnt solve your problem?
Get in touch with our support team via the contact page.