COVID-19 Important info

APM takes its responsibilities towards its staff, clients and all stakeholders seriously at all times, and in light of the Covid-19 virus threat, the following precautions and protocols have been taken to mitigate those risks identified during the Risk Assessment process.
APM cleans in Local Authority Extra Care facilities, Social Housing, Offices and Domestic properties. In these instances, our clients are in a particularly vulnerable age demographic and can also have underlying health issues. APM follows strict cleaning routines, colour-coding and contagion-containment protocols.
APM has refreshed and increased infection control procedures for all staff and has supported this action with delivery of additional stock to all sites to meet staff requests. This should ensure that there is adequate stock and equipment at each site should supply be restricted due to high demand.
APM is staying well informed of the developing situation and are following the advice and recommendations from the Government, Public Health England and the World Health Organisation.
Staff members are following the latest Government recommendations and we are asking any staff member with flu-like symptoms to self-isolate for 7 days from when symptoms started.
We continue to request that any staff member returning from high risk areas overseas – or those who have been in close personal contact with someone who has contracted the virus to self-isolate for 7 days.
Further updates will be issued as and when required including details of escalation or reduction of any current measures in place.
All Staff have been issued with standard equipment:

Clinell Universal Sanitising wipes
Anti-viral surface cleaner
Hand Sanitiser
Disposable Aprons and Gloves
Biohazard Spill kits
Colour coded microfibre cloths

All Staff are/being refresher trained in:

Infection Control
Coronavirus Awareness
Biohazard cleaning
Identifying the symptoms of Coronavirus
Equipment wipe down procedures

Deep cleaning additional equipment includes:
Screen antivirucidal solution suitable for all surface types
Disposable paper suits
Disposable masks

Enhanced Protocols:
Restrictions have been placed on visits and direct meetings with customers or suppliers where these are thought to carry a high risk of infection.
We have identified key functions that can work from home utilising the new implementation of the Microsoft-teams software and existing cloud-based software using APM’s protected laptops.
Changes have been made to cleaning regimes at all sites with additional time to be taken on cleaning touchpoints such as handles, doors, desks, doorplates, handrails, telephones, chairs, switches and shared W.C. facilities.
APM’s office procedures have been reviewed and the following updates have been made to operating procedures: Daily deep clean of Bathroom facilities, Cessation of open-food provision at Management meetings, Cessation of hot-desking, and 2-metre desk clearance and contact rule imposed.
Staff are encouraged to self-isolate if they feel they have any of the Advised symptoms. New government sick pay regulations will be in place in light of this outbreak as soon as they are introduced by HMRC. (not yet introduced as of 16/03)
Contact will be made with all major customers explaining the current situation and initial measures being taken. We are advised it remains APM’s sole responsibility for its staff to determine if staff should self-isolate, and they should liaise directly with their own supervisor. APM will not divulge clients’ details to any 3rd party without prior agreement.
Should APM be unable to operate its administration because of high numbers of infected staff, our IT systems will allow this to be done remotely at home.
APM records detailed logs of its staff’s attendance and sequence of cleaning delivery. Should any staff member be diagnosed with Covid-19, APM will contact all clients that have been serviced by the staff member.
Vehicles are being designated to specific teams and strict clean down procedures at the start and end of every shift are in place.
Sealed boxes for equipment are in use wherever possible and equipment is wiped down with disposable virucidal wipes after every clean.
A log is kept of staff who are self-isolating and the circumstances leading to this decision.
Preparation for future events:
As requested, APM has produced deep clean measures and corresponding reaction times for the local authorities it works with in the event they should be required.
APM is scheduling work at 80% capacity only so that in the event staff need to self-isolate, client schedules are not affected.
APM has requested (where appropriate) that cleaning as part of Local Authority and Social Housing Communal Cleaning Contracts, where consented, may occur by solo cleaners for the duration of this emergency state should staff numbers be depleted due to self-isolation.
In the event of a significant percentage of cleaning staff being affected at the same time either directly or as a result of school closures, contingencies have been prepared over the last few weeks to enable the cleaning teams to operate effectively with less-well trained staff and cover staff are actively being recruited via our recruitment partners Reed and M-Trec.
In the event that Staff numbers become significantly low, APM will work with its clients in order to prioritise sites depending upon users’ risk category to ensure those most vulnerable are prioritised.
We thank you in advance for your cooperation and look forward to the end of this pandemic. Stay safe please.

Why You Should Use APM

APM takes its responsibilities towards its staff and clients very seriously, considering the Coronavirus threat, the following list of precautions must be taken.
APM cannot and will not (unless the guidelines change) stop delivering our cleaning services since the situation can be equally dangerous for our clients if their homes are not cleaned. We use infection control procedures and adhere to Government advice at all times.
Please read this document carefully and ASK your Managers Kerrie & Pat if there is anything you don’t understand.
APM is staying well informed of the developing situation and are following the advice and recommendations from the Government, Public Health England and the World Health Organisation. I have summarised current advice below and will amend in line with any new advice published.
Self-check Advice Summary:
There is a simple self-check that we can do every morning:
Take a deep breath and hold your breath for more than 10 seconds. If you complete this successfully without coughing, without discomfort, stiffness or tightness etc. It proves there is no fibrosis in the lungs.
If you are in doubt, take your temperature.
If you work at an Extra Care Facility, ask the Care team to take your temperature. Do not take instruction from Landlords or any other non-qualified personnel.
Coronavirus Symptoms:
1. Dry cough with no runny nose. (If you have a runny nose and sputum, you have a common cold)
2. Sore throat
3. High fever
4. Difficulty in breathing. Seek medical attention!

Staying Safe Summary- Self Care Advice:
• Drink/ sip water every 15 minutes or so. This is very important. (Warm drinks are best – no ice-cold drinks.) If the virus did get into your mouth, if you wash it down into your stomach with water or other liquid, your stomach acid would kill it. If you don’t drink enough water more regularly, the virus can enter your windpipe and then lungs which is very dangerous.
• Wash your hands before and after every clean.
• Use the disposable gloves and aprons provided. Advice remains that non-medical personnel should not wear face masks.
• Use the hand gel provided – particularly if you touch a metal surface as the virus can live here for longer- use hand gel immediately.
• Gargle with salt in warm water solution daily.
• Remember:

What you should do:
Follow the latest Government recommendations: any staff member with flu-like symptoms to self-isolate for 7 days from when symptoms started.
We continue to request that any staff member returning from high risk areas overseas – or those who have been in close personal contact with someone who has contracted the virus to self-isolate for 7 days.
What we’re doing:
A log of staff who are self-isolating and the circumstances leading to this decision is kept at Head Office.
New government sick pay regulations will be in place as soon as they are introduced by HMRC. (not yet introduced as of 16/03).
We will keep you informed if / when any procedures change.

You should already have the following standard equipment:

• Sanitising wipes
• Anti-viral surface cleaner
• Hand Sanitiser
• Disposable Aprons and Gloves
• Biohazard Spill kits
• Colour coded microfibre cloths. Follow strict cleaning routines using colour-coded cloths in Extra care facilities.
Inform your line Managers if you are running short. We have stock orders in with our 3 suppliers, so hopefully should not run out of products or PPE.

You have been given access to the following on-line training packages:

• Infection Control
• Coronavirus Awareness (9-minute video link sent to you last week)
• Biohazard cleaning

Take the on-line Infection Control and Biohazard training test using your supplied log in. You will be paid for 60 minutes for completing these in your own time / at home. This will be logged once we receive your successful completion certificate from iHASCO. If you do not have access to a smart phone or pc in order to complete your training let Kerrie & Pat know and they will arrange for you to complete training at Head Office or at a convenient meeting point.

You are being made aware of the following in this document:
Identifying the symptoms of Coronavirus
Equipment wipe down procedures

Deep cleaning additional equipment (should we be required to do this) includes additional equipment:
Screen virucidal solution suitable for all surface types
Disposable paper suits
Disposable masks

Extra Procedures:
At all sites spend additional time to clean touchpoints such as handles, doors, desks, doorplates, handrails, telephones, chairs, switches and shared W.C. facilities.
We have contacted all major customers explaining the current situation and precautions we are taking.
You should always inform your APM supervisor immediately if you think you are exhibiting symptoms.
APM records detailed logs of your attendance and the order of your cleaning delivery. It is vital that you follow the order you have been issued with and keep accurate logs. If any of us contract Covid-19, APM will contact all clients that you have been in contact with so they can seek medical attention.
Vehicles are being designated to specific teams and strict clean down procedures should be followed at the start and end of every shift are in place.
You will find that in the case of Domestic cleaning, residents are at home more than usual due to many of them now working from home due to their companies Coronavirus Policy. You should observe a 2 metre no contact zone for both your own and their safety.
Sealed boxes for equipment are provided and should be used wherever possible (not possible for most domestic clients) and equipment should be wiped down with disposable virucidal wipes after every clean.
If you are cleaning at an Extra Care Site, and your partner has self-isolated, you must ask the tenant to sign the consent form to allow you to clean on your own. This consent would last for the duration of the pandemic.
If Staff numbers become significantly low, APM will work with its clients in order to prioritise sites depending upon users’ risk category to ensure those most vulnerable are prioritised.
APM’s office procedures have been reviewed and the following updates have been made to operating procedures:
• Daily deep clean of Bathroom facilities
• No open-food provision at Management meetings
• No hot-desking
• 2-metre desk clearance and contact rule imposed.
• Admin staff work from home where practicable. Only APM’s hardware and software should be used. Log ins must be uploaded by AL as no passwords will be given out.
• Only essential meetings with clients or suppliers should take place. Use Skype or similar where possible.
We thank you in advance for your cooperation and look forward to the end of this pandemic.
I personally want to thank you for your continued hard work; I am sure all our clients are also grateful for your professionalism and extra diligence during this difficult time. Your job is more important than ever, and you are appreciated by me and recognised for the professional you are. Continue with your good work.