APM takes its responsibilities towards its staff and clients very seriously, considering the Coronavirus threat, the following list of precautions have been taken.
Restrictions have been placed on visits and direct meetings with customers or suppliers where these are thought to carry a high risk of infection.
We have identified key functions that can work from home utilising the new implementation of the Microsoft-teams software and existing cloud-based software using APM’s protected laptops.
Changes have been made to cleaning regimes at all sites with additional time to be taken on cleaning touchpoints such as handles, doors, desks, doorplates, handrails, telephones, chairs, switches and shared W.C. facilities.
APM’s office procedures have been reviewed and the following updates have been made to operating procedures: Daily deep clean of Bathroom facilities, Cessation of open-food provision at Management meetings, Cessation of hot-desking, and 2-metre desk clearance and contact rule imposed.
Staff are encouraged to self-isolate if they feel they have any of the Advised symptoms.
Should APM be unable to operate its administration because of high numbers of infected staff, our IT systems will allow this to be done remotely at home.
APM records detailed logs of its staff’s attendance and sequence of cleaning delivery. Should any staff member be diagnosed with Covid-19, APM will contact all clients that have been serviced by the staff member.
Vehicles are being designated to specific cohorting teams and strict clean down procedures at the start and end of every shift are in place.
Sealed boxes for equipment are in use wherever possible and equipment is wiped down with disposable viricidal wipes after every clean.
A log is kept of staff who are self-isolating and the circumstances leading to this decision.
APM has produced deep clean measures and corresponding reaction times for the local authorities it works with in the event they should be required.
APM is scheduling work at 80% capacity only so that in the event staff need to self-isolate, client schedules are not affected.
APM has requested (where appropriate) that cleaning as part of Local Authority and Social Housing Communal Cleaning Contracts, where consented, may occur by solo cleaners for the duration of this emergency state should staff numbers be depleted due to self-isolation.
In the event of a significant percentage of cleaning staff being affected at the same time either directly or as a result of school closures, contingencies have been prepared over the last few weeks to enable the cleaning teams to operate effectively with less-well trained staff and cover staff are actively being recruited via our recruitment partners.
In the event that Staff numbers become significantly low, APM will work with its clients in order to prioritise sites depending upon users’ risk category to ensure those most vulnerable are prioritised.
We thank you in advance for your cooperation and look forward to the end of this pandemic. Stay safe please.
Staff Code of Conduct summary:
APM is staying well informed of the developing situation and are following the advice and recommendations from the Government, Public Health England and the World Health Organisation. I have summarised current advice below and will amend in line with any new advice published.
Self-check Advice Summary for remote working staff:
There is a simple self-check that we can do every morning:
Take a deep breath and hold your breath for more than 10 seconds. If you complete this successfully without coughing, without discomfort, stiffness or tightness etc. It proves there is no fibrosis in the lungs.
If you are in doubt, take your temperature.
If you work at an Extra Care Facility, ask the Care team to take your temperature. Do not take instruction from Landlords or any other non-qualified personnel.
1. Dry cough with no runny nose. (If you have a runny nose and sputum, you have a common cold)
2. Sore throat
3. High fever
4. Difficulty in breathing. Seek medical attention!
Staying Safe Summary- Self Care Advice:
• Drink/ sip water every 15 minutes or so. This is very important. (Warm drinks are best – no ice-cold drinks.) If the virus did get into your mouth, if you wash it down into your stomach with water or other liquid, your stomach acid would kill it. If you don’t drink enough water more regularly, the virus can enter your windpipe and then lungs which is very dangerous.
• Wash your hands before and after every clean.
• Use the disposable gloves and aprons provided. Advice remains that non-medical personnel should not wear face masks.
• Use the hand gel provided – particularly if you touch a metal surface as the virus can live here for longer- use hand gel immediately.
• Gargle with salt in warm water solution daily.
What you should do:
Follow the latest Government recommendations: any staff member with flu-like symptoms to self-isolate for 7 days from when symptoms started.
We continue to request that any staff member returning from high risk areas overseas – or those who have been in close personal contact with someone who has contracted the virus to self-isolate in accordance with Government guidelines.
What we’re doing:
A log of staff who are self-isolating and the circumstances leading to this decision is kept at Head Office.
Return to work:
Upon any return to Work, in addition to the standard interview, you will be asked to be certified as clear of Covid-19 as we are classed as Key workers due to our work in Extra Care and Social Housing sectors. Our nearest test station and online booking process is as displayed on the office notice board.
Staff have the following standard equipment:
• Disinfecting wipes
• Anti-viral surface cleaner
• Hand Sanitiser
• Disposable Aprons and Gloves
• Biohazard Spill kits
• Disposable cloths. Follow strict cleaning routines using colour-coded cloths in Extra care facilities.
Staff will inform line Managers if they are running short. We have repeating stock orders placed with our 3 main suppliers, so should not run out of products or PPE.
Staff have been refreshed-trained in the following on-line training packages:
• Infection Control
• Coronavirus Awareness (9-minute video link sent to you last week)
• Biohazard cleaning
Staff have been refresh-trained in the following:
Hand washing technique using luminous hand cream and UV light aids.
Putting on and taking off PPE.
Mixing Chlorine tabs
Wiping down of equipment
Double bagging used PPE and disposable cloths.
Clean down protocols when sharing a vehicle.
Government guidelines on behaviour when sharing a vehicle.
Absence notification procedure
PPE rules – when to wear it and what to wear.
Please sign the Toolbox talk sheets upon completion today.
Staff have been made aware of the following in this document:
Identifying the symptoms of Coronavirus
Equipment wipe down procedures
Deep cleaning additional equipment (should we be required to do this) includes additional equipment:
Screen virucidal solution suitable for all surface types
Disposable paper suits
Disposable masks and FP3 masks
Electrostatic Disinfectant spraying machines
At all sites staff will spend additional time to clean touchpoints such as handles, doors, desks, doorplates, handrails, telephones, chairs, switches and shared W.C. facilities.
APM has contacted all major customers explaining the current situation and precautions we are taking.
Vehicles are designated to specific teams and strict clean down procedures are followed at the start and end of every shift.
Sealed boxes for equipment are provided and are used wherever possible (not possible for most domestic clients) and equipment is wiped down with disposable virucidal wipes after every clean.
APM’s office procedures have been reviewed and the following updates have been made to operating procedures:
• Daily deep clean of Bathroom facilities
• No open-food provision at Management meetings
• No hot-desking
• Paperless Office (our usual aspiration, but now essential)
• 2-metre desk clearance and contact rule imposed. (Floor marked with Hazard tape).
• Admin staff work from home where practicable. Only APM’s hardware and software should be used.
• Only essential meetings with clients or suppliers should take place. Use Zoom or similar where possible.
I personally want to thank our staff for their continued hard work; I am sure all our clients are also grateful for their professionalism and extra diligence during this difficult time. Their job is more important than ever, and they are appreciated by me and recognised for the professionals they are.